A service level agreement, known in the IT world as an SLA, provides clear rules for operations and service quality. Clarify expectations between you and your partners or customers to avoid misunderstandings about functionality and availability.
Price: from 15 000 CZK + VAT
I need an SLAWith SLAs, you'll be assured of quality of service - covering aspects like uptime to performance. Well-defined service levels ensure you know what to expect and provide a framework for addressing any issues.
The SLA agreement sets out measurable service parameters, such as minimum annual availability or response times, and clarifies the responsibilities of both parties in the event of non-compliance with the agreed terms.
Our SLA includes security parameters and clear communication terms to ensure that requests and incidents are dealt with as quickly and efficiently as possible.
Petr Hubeňák, Business Support @ Applifting s.r.o.
Tell us what kind of relationship you have with the other party and what service parameters you want to guarantee. We will focus on the level of service, the hours of operation and the allocation of responsibility for potential issues.
Based on your requirements, we will prepare a SLA that suits you exactly. The contract will reflect all important aspects, including operational and safety parameters.
We will help you negotiate clear and fair terms with the other party. We'll ensure that all the important points, such as incident management and communication protocols, meet your needs.
You will receive a clearly written SLA that protects you in all key areas. We'll also provide you with hints and tips on how to use the agreement and keep your service to the required level.
